Thank you taking the time to share your experience using Unstoppable Handyman Services. We strive to leave your home looking better than when we arrived. We look forward to serving you again in the future! We originally connected in March of 2015 when you hired us to install the door and security screen above. Even though we provided services 16 months ago, we still stand behind our workmanship and will come back out to fix any issues you may be having. Upon initial services, we discussed with you about the possibility of some of the stucco (plaster) needing to be repaired after replacing the front door. We are fully equipped to do stucco repair and is one of our favorite services to provide. We never had the intention for you to fix it yourself. We have the up most respect for all veterans, as we have family and close friends that have been greatly affected by serving our country. We did come out 4 times only because no one was home for 2 of the 4 visits. The last time we left your home, you gave us the impression that you were completely satisfied with our return visit to adjust screen door.

You even Thanked us for returning and resolving the issues you were having. I wish you would have brought to our attention anything you were not satisfied with while we were doing final inspection of your door and screen together. We have provided many door installation services in the past, some that are even reviewed here on Thumbtack. There is always a possibility that we will need to return to make an adjustment or two (free of cost of course), which we always bring to the attention of the homeowner. If you change your mind Karolyn, and would like us to resolve any issues you are having with our workmanship, please call us at 619-729-6038. We take full responsibility and would love to make things right. We wish the best for you on your future home improvement endeavors Karolyn. Feedback like this is what motivates us to strive to provide even better services. Thank you for taking time to share your experience here on Thumbtack. Customer feedback is single-handedly the most valuable thing that drives more business to us.

Thank you again Mary! We look forward to serving you again soon. I apologize if you feel that way C.L. However, stating that we tried to "gouge" you is very misleading to the people we serve. Price gouging: a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is considered reasonable or fair, and is considered exploitative, potentially to an unethical extent. Our original quote to assemble your 10x12 shed was for $299 labor. business for sale niceville flAs stated, this was a $100 decrease from our going rate of $399 since this was your first service request with Unstoppable Handyman Services.best handyman services raleigh At that time you asked for a secondary quote for assembling 2 smaller sheds. best handyman services raleigh

We then submitted a quote of $399 to assemble the 2 smaller sheds at a later date. You replied, "That sounds really good." From there the scope of work was changed. You indicated that you wanted after market lumber waterproofed and used for flooring in 10x12 shed, which needed to be cut down to fit the dimensions of the shed floor. We incresed the quote to reflect the "Change in Scope" of services requested. Shortly after, you asked if we could reschedule services due to rain. That was the last communications we had with you for 3 months, after having no luck getting in touch with you here on Thumbtack or through the nonworking phone number you supplied us with. Fastfoward to our most recent interaction, you asked us to requote you on the assembly of the 2 smaller sheds. I replied with our daily rate for 2 men, which is $449 labor. I stated if we are able complete services in less than a day, I could bill at our hourly rate of $70. This quote only reflected a $50 an increase from original quote of $399 for the assembly of 2 smaller sheds.

Keeping in mind that you never gave us the opportunity to discuss the project on the phone, seizing communication through Thumbtack for over 3 months, and changing the scope of work originally requested, a small quote increase is completely normal. Not "gouging" as you described. After requesting more details on services requested, this is the last message we received from you, "That's some inflation after 3 months. I don't think I'll be paying you $70/hr to read directions." We are a small family run business that relies on honest feedback from people in our community. Our phone number is 619-729-6038 if you would like to discuss this matter anytime C.L.. Unfortunately, the number you summitted to us is a "disconnected line." Thank you for the outstanding feedback Robert. We always feel accomplished here at Unstoppable Handyman Services when we are able to meet or exceed someone's expectations. We look forward to helping you meet your goals in the future Robert!

It was a pleasure serving you Patricia. I know many times it can be difficult finding a trustworthy individula to serve you when you are out of state. We take pride in giving you a graet experience that renews your trust in service professionals from our industry.And yes, we always try to pass on the savings to the people we serve when we see there soime adjustments we can make. We will be here for all your future handyman projects Patricia! We are glad that we could get these items taken care of for you. Anytime we can assist you with your "Honey Do List" do not not hesitate to reach out to us Nancy! We appreciate the kind words Leah. It was apleasure serving your family and helping you get settled in to your new home by creating more space for your personal items. Less clutter always makes us happier and I hope it has the same effect on your family. First impressions are a big deal as everyone knows. Helping you have great experience when searching for your family handyman gives us a nice warm feeling inside.

Brain, we appreciate you taking the time to share your experience with us here. I hope your children enjoy there new personal playground! Thank you for the positive feedback Eileen! We look forwward to taking care of your future projects. We are here for you when you need us. Do not hesitate to reach out to us for anything handyman related Eileen. Thank you for the wonderful feedback Grant. We do not hesitate to share other options for any given project. We strive to produce the results our clients are looking for, even if they are not sure what they result may be upon our arrival. We are glad to help achieve your home improvement goals now, and in the future Grant! It was very smooth sailing serving your clients Scott. We had a pleasure collaborating with you to complete the custom shelving project. Give us a call next time you have a related service request from your clients. We look forward to serving you again Scott! With summer finally kicking in, we take much pleasure in making your home a bit more comfortable.

Do not hesitate to contact us for anything related to your home. If we can't meet your needs, we can connect you with the best fit for any particular service you may need. We were communicating only moments ago. Your service date was confirmed via phone communication prior to, "the night before," as you stated above. Yes, I messaged first thing in the morning to avoid ringing your home before sunrise. I thought a text message would suffice since that is your preferred method of contact. The message was to inform you our service technician John Sladish is suffering from an unforseen illness. I apologized then and I am apologizing now. In our explanation, providing multiple services during one trip, we can offer much more competitive pricing. The third job you are referring to only takes minutes, whereas the first two task requested to be completed are the bulk of the labor time. I understand your perspective on the situation, however I cannot change our operation guidelines due to a natural occurrence.

It was a pleasure to serve you and your husband Jacqueline! We always enjoy providing services that are outside the box. It allows for our creativity to flow. While installing shade sails on at your property, you informed us that you had trouble finding someone to do this service in the past. The past 2 years to be exact. Not only have we found a new niche due to you sharing your experience, but it is also a practical solution we can offer our future clients that are looking for sun relieve solutions. Again, it was a pleasure serving your family Jacqueline. Glad we were able to finalize the remaining touches Joshua! We strive to do our best and to provide unparalleled results. We get great pleasure out of helping you sleep easier knowing there are no more little creatures roaming around your home. Also, removing the dead rodent was the least we could do after you having to deal with them for an extended period of time. Don't hesitate to call day or night if you have an emergency in the future Camille.